How Bilu Store keeps every deal safe
A simple escrow process protects buyers and sellers from payment to handover.
Bilu Store Technology P.L.C. runs this marketplace from Addis Ababa, Ethiopia. You agree a price with the seller, pay into escrow, and the money is released once the item is handed over. Deals are completed in the Bilu Store Android app. Sellers pay a service fee of 5% on the free plan or 2% on Pro, only when a sale completes.
Your safe buying journey
- 1
Escrow holds the payment
Your money is held safely while you arrange the handover.
- 2
The seller enters your 6-digit code
You share a 6-digit code at handover, and the seller enters it to confirm receipt.
- 3
A review window follows
You can inspect the item for a short review window before the payment is released.
- 4
A person reviews disputes
If something is wrong, our Trust team looks at the evidence by hand.
What if something goes wrong?
Keep the conversation and evidence inside Bilu Store so our team can help.
Open a dispute
Start from the deal screen before the review window ends.
Share photos
Upload clear evidence and your chat history.
A person decides
Our dispute team reviews both sides.
Simple, transparent fees
Our transaction fee is 5% for standard sellers and 2% for Pro sellers. These rates are set out in our Terms.